Call Center & Customer Support Solutions

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NETbilling's call center is a full service, one-stop customer service solution! We handle everything from your customer's billing inquires, order verification, order placement, retention offers, answering service, and even manage inbound/outbound telemarketing campaigns. NETbilling does not outsource our call center services overseas. Our call center is owned operated and managed by NETbilling, at our Valencia, California offices. Our call center is fully staffed 24 hours a day, 7 days a week, 365 days a year. Even your international customers can easily reach us anytime. Giving your customers access to assistance day and night is an excellent way to increase user satisfaction, retain business and avoid costly chargebacks.

NETbilling will issue you a toll free number, a direct dial number, and personalized email address. You can place any of these on your website, marketing material, and merchant account descriptor. Our customizable solution allows you to choose your specific policies, greetings, and billing terms. Our rates are competitive and well worth the peace of mind you will experience having NETbilling’s customer care specialists take care of your customers. NETbilling also offers live chat services. As a call center client, you will receive a customizable NETbilling hosted chat page link to add to your web site(s). Instead of calling or emailing, your customers can communicate with our agents via live chat 24/7/365. Live chat increases and builds customer trust and confidence in your businesses products and services. Customers are easily able to have their questions and concerns answered before they leave your web site when using Live Chat, pre or post purchase.

While confident in our superior transaction processing solutions, we have extended our services and our call center is no longer only available to the merchants utilizing our payment gateway.

Regardless of your customer support needs, NETbilling will exceed your expectations.





Agent Certification & Training Process

 

All of our representatives are trained to handle each account as if it were their own business, making the appropriate choices when handling all of your customers and staying within the policy guidelines the merchant has outlined.

Training is conducted using role play within the call center agents and supervisors. All Agents are randomly monitored and recorded and all outgoing email correspondence is reviewed, daily. Each agent is trained in the following areas:

  • Work Ethics
  • Communication Skills
  • Customer Service
  • Interpersonal Skills

  • Stress Management
  • Telemarketing
  • Telephone Etiquette

BECOME A REAL CONTENDER & SMASH YOUR WAY TO BIGGER PROFITS!

Start leveraging NETbilling's hard-hitting Marketplace Tools for maximum revenue. Contact our sales team for customized solutions today.

GET IN TOUCH

  •   27451 Tourney Road, Suite #220
         Valencia, California 91355
  •   Phone: (888) 357-8166
  •   Phone: (661) 252-2456
  •   Fax: (661) 414-8581

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NETbilling

Since 1998, NETbilling, Inc. has provided multi-currency transaction processing, merchant accounts, and call center services to thousands of clients of all sizes. Our cost-effective solutions allow you to process credit/debit cards, e-checks, and mobile orders. NETbilling works with any business type and genre including high-risk, e-commerce, mobile, and card-present businesses.

Explore Our Solutions:

Accept Online Payments and In-Person Payments,
utilize our Merchant Accounts and Payment Gateway,
automate customer service with 24/7 Call Center Solutions.